Returns and Refund Policy

Registered Company Name: Divine Deli Supplies Ltd
Registered Address: Unit E, The Pavilions, Bridgefold Road, Rochdale, OL11 5BY
Company Registration Number: 6222579

Standard Delivery For All Mainland Britain Addresses

Standard delivery is free for orders over £100. Orders under £100 are subject to a £3.99 delivery charge.

Standard delivery takes up to three working days. Deliveries will be made between 7am and 6pm, Monday to Friday (excluding public holidays).

Click and Collect, available Mon – Fri, 09.00 – 16.00, excluding bank holidays.


Next Day Delivery

Next working day delivery is available for a £8.99 delivery charge. Orders must be placed before midday up to Thursday to guarantee a next day delivery

Orders must be placed before 12 noon to qualify for next working day delivery. Orders placed after 12 noon on Thursday but before noon on Friday may be delivered the following Monday. Orders placed after 12 noon on Friday will be delivered the following working week.

Saturday & Specific Time Slot Deliveries

Additional charges apply – Please contact the office on 01706 248164 Monday-Friday 8am-4.30pm (excluding public holidays) or email sales@veranoceramics.co.uk

Highlands & Offshore Islands

Standard delivery is free for orders over £100. Orders under £100 are subject to a £11.99 delivery charge.

Standard delivery takes up to three working days. Deliveries will be made between 7am and 6pm, Monday to Friday (excluding public holidays).

There is no next day delivery service available.

By entering your mobile number, you’ll receive a text alert with expected delivery time/date of your order.

Please check all goods before signing for them. Goods requested to be delivered unsigned for are left at your own risk.

If you are unfortunate enough to receive a damaged consignment, please write ‘Damaged’ clearly on the consignment note beneath your signature and refuse the delivery.

If you have not received your order within 5 days of ordering, please advise us by emailing sales@veranoceramics.co.uk, or call us on 01706 238164, 8am – 4.30pm, Monday to Friday.

If you wish to amend your order please contact us as soon as possible by emailing sales@veranoceramics.co.uk or calling us on 01706 248164.

A request for a return or replacement must be made within 14 days of receiving your delivery.

Please call the office on: 01706 248164 or email sales@veranoceramics.co.uk to discuss.

 

Faulty, Damaged Goods

If any product appears faulty, damaged or missing from your order or you have received the wrong item(s) please contact us within 24 hours of delivery by sending an email to: sales@divinedistribution.co.uk or calling us on 01706 313001, 8am – 4.30pm, Monday to Friday (excluding public holidays).

Faulty, damaged and mis-picked products will be collected by courier at your convenience and a refund or replacement issued within 14 days of receipt of goods into our warehouse. Missing goods will be reprocessed and delivered using our Next Day Delivery service or refunded within 14 days.

Free Delivery ON ORDERS OVER £100

Special Offers and Gift Cards

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